Privacy

Bloc is an early-stage MVP and a full privacy policy is still to come. Bill upload works today, so what it does is worth stating plainly rather than leaving to that policy:

• Your bill is sent to Reducto, a document-processing service in the United States, to be read. Bloc’s own servers never store the file — it passes through, and only the figures come back.
• The file stays with that provider once it has been read. We do not delete it yet, and we would rather say so than imply otherwise. When that changes, it will say so here.
• The figures that come back — your usage, current cost and plan structure — stay in your own browser until you choose to join a bloc. When you join, we save them with your details, as described under the waitlist below.
• You review everything read from your bill, and can correct it, before any of it is used.
• Retailers only ever see aggregate cohort data — never your name, address, meter identifier or individual bill.
• Your data is never sold.

The waitlist

The waitlist is open now and does collect real details, so it is worth being specific:

• We store your email address and your postcode. The postcode is what tells us which area to open next; it is not precise enough to find a house. If you checked your bill, or joined the waitlist before 17 October 2026, we also hold your mobile number, which is only for reaching you about your bloc. If you joined from the waitlist form, that is all — no name, no street address, no bill, no account.
• If you joined by checking your bill, we also keep your first name and the figures you confirmed — retailer and plan, billing period, usage, rates and charges, solar, and the saving that would make switching worth it to you, if you set one — along with how it compared with the plans on sale at your postcode. Not the file itself, your street address or your meter number.
• We use it to tell you when Bloc reaches your area. You get an email confirming you have joined, and one when it is your turn. There is no newsletter. Bill figures are also how we group households into blocs; retailers see a group's totals, never one household's.
• It is held in a database hosted in Sydney, reachable only by our own server. Retailers never see it, and it is never sold or shared.
• Those emails are delivered through a third-party email provider, which handles your address in order to send them.
• To come off the list, email hello@blocau.com and we will remove you.

Counting visits

We count page views, so we know whether anyone is finding the site, and we count a handful of named steps — a bill uploaded, a threshold set — so we can see where people give up on us. Two services do this: Vercel Web Analytics and PostHog.

• One cookie, and it expires after 90 days. PostHog stores a random identifier in your browser so we can tell a returning visit from a new one. It is not linked to your name or your email address, it is set only for this site and sent nowhere else, and after 90 days it is gone. Vercel sets no cookie at all — it counts visitors using a hash of the request that is discarded after 24 hours. Neither can follow you to another site.
• What is recorded is the page, where you arrived from, your country, region and city, and your browser and device type — and, for the named steps, that the step happened. Nothing that identifies you.
• Nothing you type is recorded, and no screen is ever replayed. PostHog can watch clicks and record sessions; both are switched off deliberately, because the screen where you check your bill is the one screen a recording must never reach.
• Pages with something specific in the address are recorded by their shape rather than their contents, so a link that is personal to you does not become a statistic.
• We see totals, never individuals. It is never sold or shared. PostHog processes this outside Australia, on servers in the European Union.